Customer satisfaction and customer trust are vital to Anup Fabrics' success. We try to ensure that your online shopping experience is fun and satisfying and we try to follow it up by delivering you with the promised products in pristine condition. In-spite of our genuine efforts some times errors or mismanagement may happen and we apologize for the inconvenience caused to you. Hence we would like to spell out our Return Policy is case of delivery slip-ups.
In case you feel that the product received is damaged or a different product is delivered you must bring it to the notice of our customer service within 24 hours of receiving the product by writing to us on [email protected] The Customer Service Team after looking into your complaint will take an appropriate decision. Refund will be processed with in 30 days. Anup Fabrics only accepts product returns on damaged goods and wrong delivery of products.
We cannot entertain any other type of product returns/exchanges.
Damaged products/ wrongly delivered packages have to be returned with their Price Tag intact and should be in an unused condition.
Upon registration of your complaint our representative will guide you on how to proceed with the product return. If you have received damaged products Anup Fabrics will replace the same at no extra cost subject to availability once we have received the original product.
-Without receiving an email from the customer, no product return would be initiated.
-With regards to international orders, presently we do not have a policy on accepting returns or exchange of products.
-The products that need to be exchanged should be in original condition with the Invoice and -tags intact as in purchasing. Without original Invoice and tags returns will not be validated.
-In case of complaints regarding any damage or stain or other reasons must be reported within 24 hours of purchasing the products. We would require an image of the same for us to examine.
-The return of your purchased orders will be acknowledged on its unfolded state with all the supporting documents like tags, bills, etc...
-Extra charges will not be levied on our fault in the replacement of the product.
-Sale items cannot be returned or exchanged
-If product is returned in used condition or does not meet our returns and exchange criteria the return/exchange will not be processed and the product will be sent back to the customer only after the courier charges are paid.
-Regarding international orders, we do not currently accept any returns or exchange of our products.
-Returns and exchange is at the complete decision and discretion of the management of Anup Fabircs.
-Face Masks and Inner wear cannot be returned or exchanged
The return address is mentioned below:
12, Noormal Lohia Ln,
Kesoram Katra, Barabazar Market,
Kolkata, West Bengal 700007
Welcome to www.anupfabrics.com website (hereinafter the “Website”).
User Account, Password, and Security:
If You use the Platform, You shall be responsible for maintaining the confidentiality of your Display Name and Password and You shall be responsible for all activities that occur under your Display Name and Password. You agree that if You provide any information that is untrue, inaccurate, not current or incomplete, We shall have the right to indefinitely suspend or terminate or block access of your membership on the Platform.
You agree to:
-Immediately notify Anup Fabrics of any unauthorised use / breach of your password or account and
-Ensure that you exit from your account at the end of each session.
User Conduct and Rules on the Platform
You agree, undertake and confirm that Your use of the Platform shall be strictly governed by the following binding principles:
A User may be considered fraudulent or loss to business due to fraudulent activity if any of the following scenarios are met:
-Users doesn't reply to the payment verification mail sent by Anup Fabrics
-Users fails to produce adequate documents during the payment details verification
-Misuse of another Users's phone/email
-Users use invalid address, email and phone no.
-Overuse of a voucher code
-Use of a special voucher not tagged to the email ID used.
-Users return the wrong product
-Users refuse to pay for an order
-Users involved in the snatch and run of any order
-Miscellaneous activities conducted with the sole intention to cause loss to business/revenue to Anup Fabrics
-User with a very high return rate
-Repeated request for monetary compensation for fake/used order
Anup Fabrics may cancel any order that classify as 'Bulk Orders'/'Fraud orders' under certain criteria at any stage of the product delivery. An order can be classified as 'Bulk Order'/'Fraud Order' if it meets with the below mentioned criteria, and any additional criteria as defined by Anup Fabrics:
-Products ordered are not for self-consumption but for commercial resale
-Multiple orders placed for same product at the same address, depending on the product
-Bulk quantity of the same product ordered
-Invalid address given in order details
-Any malpractice used to place the order
-Any promotional voucher used for placing the 'Bulk Order' may not be refunded
-Any order paced using a technological glitch/loophole.
-You shall not use the Platform for any unlawful and fraudulent purposes, which may cause annoyance and inconvenience and abuses any policy and rules of the company and interrupt or causes to interrupt, damages the use by other Users of Anup Fabrics.
-You shall not use any false e-mail address, impersonates any person or entity, or otherwise misleads Anup Fabrics by sharing multiple address and phone numbers or transacting with malafide intentions.
-You shall not use any "deep-link", "page-scrape", "robot", "spider" or other automatic device, program, algorithm or methodology, or any similar or equivalent manual process, to access, acquire, copy or monitor any portion of the Platform or any Content, or in any way reproduce or circumvent the navigational structure or presentation of the Platform or any Content, to obtain or attempt to obtain any materials, documents or information through any means not purposely made available through the Platform. We reserve Our right to bar any such activity.
-You shall not attempt to gain unauthorised access to any portion or feature of the Platform, or any other systems or networks connected to the Platform or to any server, computer, network, or to any of the services offered on or through the Platform, by hacking, password "mining" or any other illegitimate means.
-You may not pretend that You are, or that You represent, someone else, or impersonate any other individual or entity
You shall at all times ensure full compliance with the applicable provisions of the Information Technology Act, 2000 and rules thereunder as applicable and as amended from time to time and also all applicable Domestic laws, rules and regulations (including the provisions of any applicable Exchange Control Laws or Regulations in Force) and International Laws, Foreign Exchange Laws, Statutes, Ordinances and Regulations (including, but not limited to Sales Tax/VAT, Income Tax, Octroi, Service Tax, Central Excise, Custom Duty, Local Levies) regarding Your use of Our service and Your purchase, solicitation of offers to purchase. You shall not engage in any transaction in an item or service, which is prohibited by the provisions of any applicable law including exchange control laws or regulations for the time being in force.
Limitation of Liability
In no event shall Anup Fabrics be liable for any indirect, punitive, incidental, special, consequential damages or any other damages resulting from:
-the use or the inability to use the Services or Products
-unauthorised access to or alteration of the user's transmissions or data
-any other matter relating to the services including, without limitation, damages for loss of use, data or profits, arising out of or in any way connected with the use or performance of the Platform
Anup Fabrics shall not be held responsible for non-availability of the Website during periodic maintenance operations or any unplanned suspension of access to the Website. The User understands and agrees that any material and/or data downloaded at Anup Fabrics is done entirely at Users own discretion and risk and they will be solely responsible for any damage to their mobile or loss of data that results from the download of such material and/or data. To the maximum extent that is permissible under law, Anup Fabrics’ liability shall be limited to an amount equal to the Products purchased value bought by You. Anup Fabrics shall not be liable for any dispute or disagreement between Users.
Anup Fabrics may suspend or terminate your use of the Website or any Service if it believes, in its sole and absolute discretion that you have infringed, breached, violated, abused, or unethically manipulated or exploited any term of these Terms of Service or anyway otherwise acted unethically. Notwithstanding anything in this clause, these Terms of Service will survive indefinitely unless and until Anup Fabrics chooses to terminate them.
If You or Anup Fabrics terminates your use of the Platform or any Service, Anup Fabrics may delete any content or other materials relating to your use of the Service and Anup Fabrics will have no liability to you or any third party for doing so. However, your transactions details may be preserved by Anup Fabrics for purposes of tax or regulatory compliance.
If You use any false e-mail address or use the portal for any unlawful and fraudulent purposes, which may cause annoyance and inconvenience and abuses any policy and rules of the company or mislead Anup Fabrics by sharing multiple address and phone numbers or transacting with malafide intentions then Anup Fabrics reserves the right to refuse access to the portal, terminate accounts including any linked accounts without notice to you.
Intellectual property rights
The terms “Website” and ”Material” refer, respectively, by way of example, to the software design, implementation and use of the Website, the layout, structure and organisation of the contents of the Website, and to any Material reproduced therein and / or made available to the public, including in particular the collection and organisation of data and information, photographs, images, illustrations, texts, video clips, musical compositions, audio clips, designs, devices, logos, trademarks, distinctive elements so-called trade dress or any other Material reproduced and / or made available through this Website (”Material”).
All Materials on this Website, in whole and in part, including by way of example trademarks, domain names, designs and models, patents and copyright, are protected and in the sole ownership of Anup Fabrics . All rights are reserved.
All trademarks, trade names, logos and other distinctive designs and signs which are reproduced on the Website, whether registered or not, are trademarks or service marks of Anup Fabrics.
This Website is solely for private, personal and non-commercial use, and the Material on this Website is presented for information and/ or promotional purposes only. It is not permitted to reproduce (except where the reproduction is made for personal non-commercial use), publish, disclose, transmit, make available to the public, republish, distribute, display, remove, delete, add to, or otherwise modify, create and / or use derivative works from, or on any case works inspired to, sell or participate in any sale of, this Website, any of the Material in this Website or related software , in whole and / or in part, in any form and / or manner, and for any purpose. If the downloading or the copying should be permitted by Anup Fabrics in writing, the user will not obtain any right, title or interest in any Material or software as a result of any such downloading or copying.
You acknowledge and agree that any proposals, projects, ideas, concepts, photographs, contributions or any other content and material (with the exception of personal information) disclosed or sent to Anup Fabrics through this Website or by other means (“Submitted Material”) is not considered confidential. By submitting the Submitted Material you grant to Anup Fabrics a royalty free, non-exclusive, worldwide right to copy, reproduce, publish, disclose, distribute or otherwise use, in whole or in part, the Submitted Material, for the entire term of protection thereof, for advertising, promotional or product development purposes.
Anup Fabrics is not required or will not be required in the future to:
-keep any Submitted Material confidential
-pay compensation for any use of the Submitted Material or in connection to it
-respond to the submission of Submitted Material and / or confirm the relevant receipt.
You declare and warrant that the Submitted Material does not violate any rights of third parties arising from the law and / or contract, including, by way of example, the rights related to the author, trademarks, patents, trade secrets, confidentiality and any other proprietary or personal rights.
By submitting the Submitted Materials, you acknowledge the right, but not the obligation, of Anup Fabrics to copy, reproduce, publish, disclose, distribute or otherwise use such Submitted Material, or any part thereof, for any purpose, including, by way of example, advertising, promotional, product development or other commercial purposes, without in any case granting you or any third party the right to any compensation. You are and will be fully responsible for the content of any Submitted Material.
These terms shall be governed by and constructed in accordance with the laws of India without reference to conflict of laws principles and disputes arising in relation hereto shall be subject to the exclusive jurisdiction of courts, tribunals, fora, applicable authorities at kolkata. The place of jurisdiction shall be exclusively in Kolkata.
Contacting the Seller:
At Anup Fabrics, we are committed towards ensuring to provide the best possible service to our customers and resolving any issues that may arise. In the event that You wish to contact Anup Fabrics , You may proceed to do so by emailing us at [email protected] .
You acknowledge and undertake that you are accessing the services on the Platform and transacting at your own risk and are using your best and prudent judgment before entering into any transactions with Anup Fabrics.
Delivery Related- User agrees and acknowledges that any claims regarding order delivery (including non-receipt/ non- delivery of order or signature verification) shall be notified to Anup Fabrics within 3 days from the alleged date of delivery of product reflecting on the Anup Fabrics portal. Non notification by You of non-receipt or non-delivery within the time period specified shall be construed as a deemed delivery in respect of that transaction. Anup Fabrics disclaims any liability or responsibility for claims regarding non-delivery, non-receipt of order (including signature verification in Proof of delivery) after 3 days from the alleged date of delivery of product reflecting on the Anup Fabrics portal.